Mark Lawrence's career has been based around Information and Communication Technology (ICT). Mark started as an apprentice and then became a Service Desk Support Technician after a year. He then delved into the Infrastructure and Security side of the industry for the next 12 years before reaching management level.

Mark's current role is ICT Security and Operations Manager. When he applied for Amplify, he was the Service Delivery Manager. The change to my job role means I am now responsible…