Salesforce

Salesforce is the #1 CRM, bringing the public sector and citizens together in the digital age. The Salesforce Customer 360 for Public Sector is an integrated platform for public services that enables relationship management, case management, team collaboration, integration, analytics and business intelligence, engagement and outreach and modern application development both within Salesforce and for third-parties.

The Salesforce platform gives Local Authorities a 360 degree view of its citizens, services, employees and businesses and a single place for citizens to manage all of their engagements with the council. This enables Local Government to deliver the transformational change needed to respond to today’s challenges and prepare for the future

Salesforce provides a scalable, flexible, evergreen and secure platform which can be tested and deployed at pace. It is low-code, easy to configure and easy to implement

Deploying Salesforce can help councils dramatically improve services and customer care, reduce telephone calls into the contact centre and reduce online complaints. Salesforce customers modernise services and systems, making the council more efficient and improving citizen service whilst delivering cost savings.

For further information visit: salesforce.com/uk/publicsector